FAQ

Orders & Payment

How do I place an order?

Placing an order at Véstia is simple! Just browse our store, add your favorite items to the cart, and proceed to checkout. Once your purchase is complete, you will receive a confirmation email with your order details.

What payment methods do you accept?

✔ Credit/Debit Cards (Visa, Mastercard, American Express)

✔ PayPal

Can I cancel or modify my order after purchase?

We process orders quickly to ensure fast delivery. If you need to make any changes, please contact us within 12 hours of placing your order. After this period, your order may already be in processing, and we cannot guarantee modifications.

Shipping & Delivery

Which countries do you ship to?

Véstia ships to multiple countries worldwide. At checkout, you can verify if we deliver to your location.

How long does it take to receive my order?

📍 Europe: 7-15 business days

📌 Note: During peak seasons or promotions, shipping times may be slightly longer.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. You can use this link to check the status of your delivery.

Returns & Exchanges

What is Véstia's return policy?

We accept returns within 30 days of receiving your order. The item must be in perfect condition, unused, and in its original packaging.

How do I return an item?

To request a return, follow these steps:

  1. Contact us via email with your order number and the reason for the return.
  2. We will provide you with instructions for shipping the item back.
  3. After inspecting the returned item, we will process your refund or exchange.

📌 Note: Return shipping costs are the customer’s responsibility, except in cases of defective items.

Products & Sizing

How do I choose the right size?

Sizes may vary depending on the product. We recommend checking the size chart available on each product page. If you need assistance, feel free to contact us—we’re happy to help you find the perfect fit!

Are Véstia’s products high quality?

Yes! We carefully select our products to ensure style, comfort, and durability. Each item undergoes strict quality control before being shipped.